Our virtual support services are billed monthly in advance. Due to the immediate allocation of resources, we do not offer refunds for partial months.

You may cancel your subscription at any time. Your service will remain active until the end of the current billing cycle.

For custom hourly packages, unused hours expire after 60 days and are not refundable.

If you experience a significant service failure, contact us within 7 days. We’ll work to resolve the issue or offer a credit for future service.

If you’re mistakenly charged twice, we’ll issue a full refund for the duplicate charge upon verification.

We may update this policy occasionally. Continued use of our services constitutes acceptance of changes.